How EXL integrated employee feedback into its AI governance framework

In 2025, EXL, a global data and AI company, participated in a cohort that met regularly as a Responsible AI Community of Practice. Led by Chief Executives for Corporate Purpose (CECP), Provoc, and Partnership on AI, the cohort engaged senior corporate HR and technology leaders in monthly learning sessions to provide feedback and assist in integrating change in their companies. EXL developed a structured survey process to integrate employee feedback into its AI governance framework. By enlisting the support of external partners and internal experts on responsible AI, EXL was able to gather and act upon employee feedback to improve its AI governance processes.

EXL’s case study reveals both the promise and the practical considerations of embedding worker perspectives into AI governance at scale. While companies can win real improvements in compliance and innovation by listening to employees, sustaining that dialogue requires ongoing commitment from leadership.

• Key Insight No. 1: If AI governance frameworks are clear and easy to navigate, both compliance and innovation improve.
• Key Insight No. 2: Through in-depth surveys, workers can help companies identify potential improvements in AI governance and implementation.
• Key Insight No. 3: Ongoing dialogue and immediate action on employee feedback builds trust between workers and employers, as well as promoting AI governance.
• Key Insight No. 4: Outside perspectives can push organizations to think more creatively about worker engagement.

Download the full case study to explore how EXL integrated employee feedback into its AI governance framework, what the survey revealed, and the factors that made such a high response rate possible.